Bilingual Customer Service Representative -- JAIDC5652004

Compunnel Inc. is seeking a Bilingual Contact Center Representative to provide friendly and efficient support to small store owners using their mobile application. This role involves addressing inquiries, assisting with order placements, and ensuring a positive customer experience.

Responsibilities:

• Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information
• Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues
• Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction
• Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them
• Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices
• Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support
• Accurately and completely document details of all customer interactions and inquiries in the CRM system

Requirements:

• High School Diploma or GED Equivalent
• At least 2 years of experience relating to the job description
• Exceptional Spanish language proficiency, both spoken and written
• Prior experience in a B2B customer service or sales support role
• Demonstrated ability to manage and process orders accurately
• Strong capacity for handling customer inquiries with a positive attitude
• Familiarity with CRM software and order entry systems