Customer Service Representative

TurboTax USA is a leading provider of tax preparation software and solutions, dedicated to simplifying the tax filing process for individuals and small businesses across the United States. In this role, you will assist customers with TurboTax products and tax-related inquiries while providing exceptional customer service in a flexible work-from-home environment.

Responsibilities:

• Providing knowledgeable assistance to customers regarding TurboTax products and services, including software download, login issues, and navigation
• Guiding users through the process of importing documents, printing, and filing their tax returns
• Answering basic tax-related questions with clarity and patience to ensure a positive customer experience
• Supporting customers in understanding their tax software features and troubleshooting common issues
• Maintaining high-quality service standards to meet or exceed performance metrics
• Participating in training sessions to stay updated on product features and support techniques
• Collaborating with team members and supervisors to resolve complex customer concerns effectively
• Adhering to company policies and procedures to ensure compliance and data security

Requirements:

• Strong communication skills
• Customer-centric approach
• Enthusiasm for learning and helping others
• Comfortable working independently in a remote setting
• Reliable internet access
• Basic computer literacy
• Familiarity with navigating online platforms
• Ability to articulate solutions clearly and empathetically
• Prior experience in customer service or technical support