Korean Language Customer Service Professional

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Korean Language Customer Service Professional to resolve seller issues, analyze data, and support the eCommerce side of the business.

Responsibilities:

• Resolves seller issues through multiple channels and systems to support Client.com and the eCommerce side of the business
• Must be fluent in computer skills and know how to navigate systems efficiently
• Will need to work escalated cases by providing subject matter expertise; advising sellers on actions needed to be taken; researching issues and seller history to provide appropriate resolution; managing the inflow of volumes for ensuring investigation of issues and resolution options; recognizing fraud trends, issues and contact types; communicating or escalating issues to contact center management, training and quality team, or appropriate teams
• Identifies and communicates trends from screening by collecting the required data; ensuring accuracy of data; analyzing data and comparing with the current and best practices for the Risk Ops Screening Team
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, and other business partners; analyzing and applying information from multiple sources and systems; monitoring progress and results; identifying and addressing personal improvement opportunities
• Must be open to coaching and constructive feedback on business practices and manager evaluations
• Demonstrates, promotes, and supports vetting with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing feedback and support to ensure timelines and work quality are achieved
• Reviews of new seller applications from Turkey and other Countries of Incorporation
• Approving or declining applications based on requirements for Marketplace Inbound and Outbound sellers
• Reviewing and decisioning appealed seller applications
• Collaborating and sharing feedback with team and leadership

Requirements:

• 1-2 years' experience in Risk Ops Workstreams and/or Fraud Detection
• Fluent in computer skills and know how to navigate systems efficiently
• Ability to work escalated cases by providing subject matter expertise
• Ability to advise sellers on actions needed to be taken
• Ability to research issues and seller history to provide appropriate resolution
• Ability to manage the inflow of volumes for ensuring investigation of issues and resolution options
• Ability to recognize fraud trends, issues and contact types
• Ability to communicate or escalate issues to contact center management, training and quality team, or appropriate teams
• Ability to identify and communicate trends from screening by collecting the required data
• Ensuring accuracy of data
• Analyzing data and comparing with the current and best practices for the Risk Ops Screening Team
• Developing, communicating, and implementing processes and practices to meet business needs
• Collaborating with managers, co-workers, and other business partners
• Monitoring progress and results
• Identifying and addressing personal improvement opportunities
• Open to coaching and constructive feedback on business practices and manager evaluations
• Demonstrating, promoting, and supporting vetting with company policies, procedures, and standards of ethics and integrity
• Leading and participating in teams by using and sharing resources, information, and tools
• Determining customer needs and business priorities
• Coordinating and executing work assignments
• Providing feedback and support to ensure timelines and work quality are achieved
• Ensuring accuracy of data and decision making
• Analyzing and applying information from multiple sources and systems
• Adherence to documented screening workflow and requirements