Business Analyst III

Windward Risk Managers is seeking a Business Analyst III who will act as a lead in the department, responsible for translating business requirements into use case documents for IT and vendor software developers. The role involves mentoring other Business Analysts, managing user experience on company websites, and facilitating integrations with third-party vendors.

Responsibilities:

• Responsible for the user experience on the company websites, which includes the agent portal, insured portal and employee portal, and any other assigned company applications
• Responsible for the integrations with third party vendors such as the policy administration system, document image and workflow system, and payment processing
• Responsible for defining requirements, communicating changes to development staff, testing changes, and coordinating implementation into production environment
• Provide leadership and expertise as a Business Analyst on projects and tasks of complex nature
• Comprehend and thoroughly understand the companys business, and the issues and challenges facing the industry and organization
• Review, modify, and recommend business requirements applied to company databases and system applications
• Manage the execution of test plans and test scripts, including testing the solution, recording, and tracking of technical issues, and implementing any needed changes
• Reviews, analyzes, and evaluates business systems and user needs
• Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies
• Creates use cases and user stories documents
• Writes and executes test plans and test scripts
• Facilitates meetings between the Company and our vendors software development teams
• Generates routine project status reports in the format and within the timelines requested by management

Requirements:

• Bachelors degree in Business, Computer Science, MIS, Mathematics or related field or a combination of education and relevant work experience, Masters degree preferred
• Minimum of 5 years experience as a Business Analyst
• Minimum of 3 years prior experience in the insurance industry, preferably with a focus on homeowners insurance in Florida
• Excellent computer skills with proficiently using MS Office (Word, Excel, PowerPoint), MS SQL, Visio
• Must possess the ability to troubleshoot and apply logic to solve business problems and a willingness to dig into the details of specific projects to ensure the appropriate approach and best use of company resources
• Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments
• Must have excellent verbal and written communication skills
• Must have excellent presentation skills
• Experience in any or all the following homeowners insurance markets outside Florida is a plus, Massachusetts, Connecticut, New York, New Jersey, Delaware, Maryland, Rhode Island, Virginia, Maine
• Project Management experience with knowledge of project management techniques and tools
• Experience working with comparative raters
• Experience with Extensible Markup Language (XML) or Simple Object Access Protocol (SOAP)
• Website development experience working with content management systems, such as DNN and/or experience with employee, agent, or insured portals
• Experience working with the Duck Creek policy administration system
• Experience using JIRA software, JIRA service desk and Confluence applications