Strategic Account Manager (Post-Sales)

Sardine is a leader in fraud prevention and AML compliance, providing innovative solutions to over 300 clients worldwide. The Strategic Account Manager will manage customer relationships, ensuring they derive maximum value from Sardine's products while collaborating with internal teams to address risk and compliance needs.

Responsibilities:

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

Requirements:

• You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• You've domain experience in compliance, fintech, or AML/KYC
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You are proficient in using business intelligence tools
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
• You've previous customer-facing experience, preferably with a technical product
• You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!