Senior Program Manager (SaaS & Vendor Governance)

Multi Media, LLC is the company behind Chaturbate, one of the most heavily trafficked live streaming platforms in the world. They are seeking a Senior Program Manager to own SaaS operations and vendor governance, transforming vendor management into a proactive, scalable function that enhances visibility and cost optimization.

Responsibilities:

• Own the end-to-end SaaS portfolio, including inventory, usage analytics, access controls, renewal calendar, and spend visibility, using SaaS Management Platforms (e.g., BetterCloud)
• Drive portfolio consolidation and proactively identify Shadow IT, redundancy, and optimization opportunities
• Report regularly on SaaS spend, risk, and portfolio health to leadership
• Own the commercial and governance lifecycle of SaaS vendors, including contracts, SLAs, renewals, and compliance alignment
• Lead comprehensive renewal planning and execution 90-120 days in advance, ensuring predictable budgeting, cost optimization, stakeholder coordination, and avoidance of misaligned auto-renewals
• Manage vendor escalations, conduct Quarterly Business Reviews (QBRs) with strategic partners, and execute third-party risk assessments (TPRM) via Vanta
• Partner with Finance to provide accurate SaaS spend forecasting, budgeting inputs, and detailed ROI analyses (including Total Cost of Ownership and business cases) for vendor decisions and investment approvals
• Own financial governance and cost optimization for Google Cloud usage, focusing on spend visibility, rightsizing, and committed-use optimization
• Partner with IT, Security, Legal, Finance, and Engineering to support vendor onboarding, security assessments, and integration planning
• Standardize SaaS onboarding, access, and approval workflows across departments, and proactively track adoption rate, compliance metrics, and standardization success across the organization

Requirements:

• 5+ years of experience in SaaS management, IT operations, or technical program management
• Hands-on experience with SaaS Management Platforms (BetterCloud, Zylo, Torii, or similar)
• Proven track record managing large-scale SaaS vendor portfolios (100+ applications, $10M+ annual spend preferred), including renewals and lifecycle governance
• Experience collaborating cross-functionally with Finance, Security, Legal, and IT stakeholders
• Strong analytical skills, with experience building dashboards, reports, and cost forecasts (BigQuery experience is a plus)
• Working knowledge of SOC 2 or other security compliance frameworks
• Ability to operate independently, take ownership, and thrive in ambiguous, minimally structured environments
• Demonstrated ability to proactively identify and address Shadow IT and unmanaged SaaS usage
• 2+ years of experience as an Administrator for Google Workspace, Jira, or Slack
• Information Technology Infrastructure Library (ITIL), PMP, or similar certifications
• Experience building SaaS governance programs
• Familiarity with IAM protocols (SAML, OIDC, OAuth)
• Experience using Google Workspace as primary Identity Provider for SaaS governance (SAML/SCIM configuration without Okta/Azure AD)
• Experience with scripting languages (Python or Go) to automate workflows
• Exposure to AI governance frameworks or emerging technology evaluation
• Experience with Cloud Billing APIs and BigQuery exports for advanced cost analysis
• Experience with Google Cloud Platform (GCP) or Amazon Web Services (AWS) billing and cost optimization