Director of Business Development and Sales - Customer Engagement

Resource Innovations (RI) is seeking a Director of Business Development and Sales to join our Customer Engagement Practice, leading growth across e-commerce, retail, and experiential event channels. The role involves driving revenue, cultivating client partnerships, and leading business development efforts for the Customer Engagement Practice.

Responsibilities:

• Drive revenue growth by identifying, developing, and securing new business opportunities with electric and gas utilities, state agencies, and municipalities
• Lead national and regional sales strategy across the Customer Engagement portfolio, including e-commerce, retail, and experiential solutions
• Develop multi-year account and pursuit plans aligned with Resource Innovations' growth strategy and annual revenue goals
• Collaborate cross-functionally with Product Strategy, Marketing, and Delivery teams to build on existing relationships and drive innovations across the business
• Manage proposal strategy and development — guiding capture planning, pricing strategy, proposal writing and competitive positioning for key RFPs and renewals
• Represent RI externally at conferences, industry events, and client meetings to promote the Customer Engagement Practice and expand visibility
• Track and report pipeline progress, ensuring transparency and accountability toward bookings and revenue goals
• Contribute to product innovation, providing market intelligence and client feedback to inform new tools, technologies, and engagement models
• Other duties as assigned

Requirements:

• 8+ years of experience working with and selling to Electric and gas utilities required
• Experience selling either Demand Side Management (DSM) programs and/or renewables to utilities
• Proven understanding of state regulatory cycles with regards to Utility Demand Side Management (DSM) programs - Energy Efficiency (EE); Demand Response (DR);Transportation Electrification (TE); Electric Vehicle (EV); Building Electrification (BE)
• Must have established Mid- & Senior- level relationships with electric and gas utilities across the country
• Interest in sustainability and passionate about making a meaningful impact on the environment
• This position requires approximately 50% travel across the country to visit utility customers and prospects
• Additionally, candidates should be available to attend 6-8 annual events, including two internal sales meetings, two practice team meetings, and up to two national industry conferences, which may take place in various locations across the country
• Degree from 4-year accredited college or university is preferred