Business Systems Analyst, IT GTM (Remote)

CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches with its advanced AI-native platform. The Business Systems Analyst will optimize Salesforce-based tools and processes, enhancing the partner experience and driving the transformation of CrowdStrike's partner ecosystem.

Responsibilities:

• Lead business analysis efforts for partner portal and Salesforce transformation projects that enhance how partners interact with CrowdStrike
• Gather, document, and translate business requirements from alliance/channel teams and internal operations stakeholders into functional specifications
• Analyze and optimize end-to-end processes including lead management, opportunity tracking, partner certifications, partner information management, and approval workflows
• Design and implement reporting and dashboard solutions that provide actionable insights to partners and internal teams
• Collaborate with cross-functional teams to identify pain points and opportunities for process improvement in the partner experience
• Conduct user acceptance testing, create test plans, and ensure solutions meet business requirements
• Develop training materials and provide support for new features and enhancements
• Manage multiple concurrent projects with varying priorities and stakeholder groups
• Serve as a liaison between business users, technical teams, and leadership

Requirements:

• 5+ years of experience as a Business Systems Analyst, preferably with Salesforce platforms
• Strong understanding of partner/channel operations, partner portals, or B2B partner ecosystems
• Proven experience with Salesforce Sales Cloud, Partner Community/Experience Cloud, CPQ
• Expertise in requirements gathering, process mapping, and documentation
• Experience with reporting and dashboard design (Salesforce Reports & Dashboards, Tableau, or similar)
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills with ability to translate technical concepts for business audiences
• Demonstrated ability to manage stakeholder relationships and drive consensus
• Self-starter who can work independently with minimal guidance
• Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
• Salesforce Administrator or Business Analyst certification
• Experience with partner relationship management (PRM) systems
• Knowledge of CPQ (Configure, Price, Quote) systems
• Familiarity with Agile/Scrum methodologies
• Experience in cybersecurity or technology industry