Customer Success Engineer

Siemens Grid Software is on a mission to accelerate and secure the energy transition in a sustainable way. They are seeking a Customer Success Engineer to ensure customer success with their products and services, helping clients achieve their business goals through effective use of their offerings.

Responsibilities:

• Perform research on the customer and conduct client Interviews to understand how they are using or intend to use the product; learn their desired impact to their business
• Follow up and manage product installation and/or product upgrades
• Guide customers through the initial usage of new products (given your understanding of their goals for the product)
• Coordinate training on the product with Siemens Power Academy
• Work closely with product managers to advocate for product enhancements; coordinate demos of new products and/or new releases to customer stakeholders and management; and support the deployment of new products and releases
• Continuously work to improve and promote customer retention (i.e. use of the delivered product)
• Respond to customer queries about products
• Work with the client and Siemens customer support team to troubleshoot or debug product issues reported by the customer
• Advise the customer on new customer support services, user group meetings, and additional opportunities to connect with other Siemens customers or industry experts

Requirements:

• Bachelor's degree or higher in electrical engineering
• Professional experience in electrical utility operations, including professional PSSE modeling and simulation experience as a customer consultant; for candidates with a graduate degree in electrical engineering with a focus on power systems, academic analysis with PSSE could be substituted for professional experience in a less senior role. (While we prefer to hire a Senior Engineer, those with less professional experience could be considered as outlined; a Senior role includes a 10% incentive bonus target, while the non-Senior role does not have an incentive bonus.)
• Customer consultant background
• Must be located in Central or Eastern Time Zone
• Ability to travel up to 20%
• Must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
• Customer-facing experience (customer service/client support)
• Experience with power systems analysis software other than PSSE
• Success in providing solutions while collaborating with others
• 3+ years of professional PSSE modeling experience