Customer Success Engineer

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare, and they are seeking a Customer Success Engineer to join their Grid Software team. This role is responsible for ensuring customer success with Siemens products and services, facilitating product usage, training, and troubleshooting to help clients achieve their business goals.

Responsibilities:

• Perform research on the customer and conduct client Interviews to understand how they are using or intend to use the product; learn their desired impact to their business
• Follow up and manage product installation and/or product upgrades
• Guide customers through the initial usage of new products (given your understanding of their goals for the product)
• Coordinate training on the product with Siemens Power Academy
• Work closely with product managers to advocate for product enhancements; coordinate demos of new products and/or new releases to customer stakeholders and management; and support the deployment of new products and releases
• Continuously work to improve and promote customer retention (i.e. use of the delivered product)
• Respond to customer queries about products
• Work with the client and Siemens customer support team to troubleshoot or debug product issues reported by the customer
• Advise the customer on new customer support services, user group meetings, and additional opportunities to connect with other Siemens customers or industry experts

Requirements:

• Bachelor's degree or higher in electrical engineering
• Professional experience in electrical utility operations, including professional PSSE modeling and simulation experience as a customer consultant; for candidates with a graduate degree in electrical engineering with a focus on power systems, academic analysis with PSSE could be substituted for professional experience in a less senior role
• Customer consultant background
• Must be located in Central or Eastern Time Zone
• Ability to travel up to 20%
• Must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
• Customer-facing experience (customer service/client support)
• Experience with power systems analysis software other than PSSE
• Success in providing solutions while collaborating with others
• 3+ years of professional PSSE modeling experience