Customer Service Representative

TurboTax USA is a leading provider of tax preparation software, dedicated to simplifying the tax filing process for millions of individuals and small businesses across the United States. The Customer Service Representative role offers a flexible work-from-home opportunity to assist customers with their tax-related questions and provide exceptional support for TurboTax products and software functionalities.

Responsibilities:

• Providing exceptional customer support by answering queries related to TurboTax products and tax software functionalities
• Assisting customers with downloading, logging in, and navigating the TurboTax platform
• Guiding users through importing documents, printing, filing, and addressing basic tax questions
• Maintaining a professional, empathetic, and solution-oriented approach during customer interactions
• Participating in ongoing training sessions to stay updated on product features and support strategies
• Collaborating with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to ensure customer satisfaction
• Documenting customer interactions accurately and providing feedback for continuous improvement
• Adhering to company policies and quality standards to ensure consistent service delivery

Requirements:

• No specific accounting background is required; enthusiasm and willingness to learn are highly valued
• Strong communication skills, with the ability to clearly articulate solutions and empathize with customer needs
• Basic computer literacy, including familiarity with software navigation and internet usage
• Ability to work independently and manage your schedule effectively
• Minimum of 25 hours per week commitment; flexibility to work additional hours is encouraged
• Availability to participate in a three-day certification process and ongoing training sessions
• Must have a reliable internet connection and a suitable home workspace to perform remote duties effectively