Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to support their Retirement team. The role involves handling calls related to retirement inquiries and providing assistance to financial partners, agents, and customers.

Responsibilities:

• Will take 25-50 calls per day pertaining to Retirement questions and assistance
• Will take calls from financial partners, agents, and customers
• Take inquiries on new business applications, in-force policy questions transactions, product information, information on rates, services issues, etc
• This role will require basic computer skills and the ability to pivot between multiple computer programs
• This role will use Salesforce and other homegrown systems on a daily basis

Requirements:

• 2+ years of call center experience
• Prior experience with retirement accounts
• Technical skills - Microsoft Suite
• Basic computer skills and the ability to pivot between multiple computer programs
• Customer service, retail, service industry experience
• Call center and previous life/retirement/benefits experience