Customer Service Representative - Remote In Portland

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to support players across phone, chat, and email while monitoring live horse races and betting activity. The role involves delivering excellent customer service, ensuring compliance, and managing racing operations efficiently.

Responsibilities:

• Respond to player inquiries via phone, chat, and email
• Manage multiple interactions simultaneously while maintaining exceptional service quality
• Clearly explain regulations, policies, and procedures in a friendly, solution-focused way
• Make outbound calls for follow-ups when needed
• Set reminders and track open tasks to resolution
• Review, verify, and approve player account changes submitted by teammates
• Use tools to investigate and resolve player issues efficiently
• Handle sensitive player data with strict adherence to security, privacy, and compliance standards
• Maintain a strong working knowledge of gambling laws and regulatory requirements
• Monitor multiple horse races simultaneously across various time zones
• Accurately record race start/end times and verify correct finishing order
• Build, audit, and validate race cards and pool data from third-party providers
• Monitor betting systems to identify incidents and delay payouts when necessary
• Quickly identify and respond to race-related issues, escalating when required
• Apply critical thinking to proactively spot inconsistencies or system issues

Requirements:

• High School Diploma or equivalent
• 2+ years of customer service experience, preferably in a call center or high-volume environment
• Strong computer skills and comfort with online customer engagement platforms
• Excellent communication, collaboration, and problem-solving abilities
• Ability to work mornings, evenings, weekends, and holidays as required
• Ability to meet licensing and regulatory requirements