Senior Director, Product Management

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The Senior Director of Product Management, Digital applications is responsible for leading the strategy and execution of the company's Digital product portfolio, requiring a deep understanding of market and customer needs to drive growth through innovative products.

Responsibilities:

• Lead the product management strategy and execution for the company's Digital technologies and applications product portfolio
• Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth
• Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches
• Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products
• Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch
• Monitor and analyze market trends and competitive landscape to inform product development and strategy
• Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives
• Ensure that all products meet quality standards and customer expectations
• Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects
• Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices

Requirements:

• Bachelor's or Master's degree in Business, Marketing, Engineering, or related field
• 10+ years of experience in product management or related roles in the industry
• Strong knowledge of market trends, challenges, and opportunities
• Proven track record of developing and launching successful products in the industry
• Demonstrated experience in leading and managing cross-functional teams
• Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems
• Ability to manage multiple projects simultaneously and deliver results on time and within budget
• Familiarity with agile development methodologies
• Understanding of digital marketing and e-commerce best practices
• Experience with brand management and development