Remote Customer Service Representative - Technical

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business delivering high-quality Business Process Outsourcing services. The Customer Service Representative role supports a high-volume technical tolling services program, assisting customers with inquiries via phone, email, and chat while ensuring accurate documentation and resolution of service requests.

Responsibilities:

• You will manage inbound customer inquiries related to toll accounts, violations, payments, disputes, congestion pricing, and application status
• The role also includes working suspended accounts, identifying account types, accurately documenting service requests, and partnering with internal teams to ensure full resolution
• High standards for quality, attendance, and professionalism apply to every interaction

Requirements:

• A high school diploma is required
• At least six months of customer service experience
• Fluent in English
• Comfortable navigating multiple systems
• Able to troubleshoot basic technical issues
• Able to meet strict attendance and scheduling expectations
• Background check and drug screening are required at no cost to the candidate
• Associate degree or higher preferred
• Call center experience is strongly preferred