Remote Customer Service Representative - Technical

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business providing high-quality Business Process Outsourcing services. The Customer Service Representative role is responsible for delivering exceptional customer care through various communication channels and requires strong communication skills and attention to detail.

Responsibilities:

• Reviewing and updating toll account information
• Processing tolls, violations, and related inquiries
• Resolving toll charge disputes
• Assisting with congestion pricing questions
• Guiding customers through application status checks and walkthroughs
• Managing a high volume of inbound inquiries in a timely and professional manner
• Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
• Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
• Creating, documenting, and reviewing service requests accurately
• Collaborating with internal departments to ensure customer issues are fully resolved
• Delivering consistently high-quality customer service across all interactions

Requirements:

• High school diploma or GED required
• Minimum of 6 months customer service experience (call center experience preferred)
• Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
• Basic to advanced computer proficiency and ability to navigate multiple systems required
• Ability to troubleshoot common technical issues
• Ability to pass background check and drug screening (no cost to candidate)
• Professional, dependable, and able to adhere to strict attendance and scheduling requirements