Business Analyst

Citizant is a leading provider of professional IT services to the U.S. government. They are seeking an experienced Business Analyst with strong Business Process Engineering expertise to analyze, document, and optimize current business processes to improve operational efficiency and service delivery.

Responsibilities:

• Assess current-state business processes across key operational areas
• Facilitate stakeholder workshops and discovery sessions to gather requirements and pain points
• Develop current-state and future-state process maps (BPMN or similar)
• Identify process gaps, redundancies, bottlenecks, and opportunities for automation or standardization
• Perform root cause analysis and recommend process improvements aligned with organizational goals
• Translate business needs into clear functional and process requirements
• Produce high-quality documentation including:
• Process maps and workflows
• Business requirements documents (BRDs)
• Gap analyses and recommendations
• Implementation of roadmaps and prioritization matrices
• Ensure deliverables are clear, actionable, and aligned with leadership expectations
• Collaborate with leadership, program teams, and technical stakeholders
• Facilitate working sessions and presentations to validate findings and recommendations
• Build consensus and drive alignment on future-state processes
• Provide recommendations for process governance and performance metrics
• Support the development of KPIs and measurement frameworks to track improvements
• Deliver a final report summarizing findings, recommendations, and next steps

Requirements:

• 8–10 years of experience as a Business Analyst, with strong emphasis on Business Process Engineering / Process Improvement
• Demonstrated experience leading process re-engineering or transformation initiatives
• Must be a U.S. Citizen
• Strong Experience With Process mapping tools (Visio, Lucidchart, Miro, etc.)
• BPMN, Lean, Six Sigma, or similar methodologies
• Proven ability to facilitate workshops and translate stakeholder needs into actionable deliverables
• Excellent written and verbal communication skills
• Ability to work independently and deliver high-quality outputs within a short timeline
• Lean Six Sigma certification or equivalent
• Experience supporting nonprofit or mission-driven organizations
• Experience supporting digital transformation or operational modernization initiatives
• Experience developing KPI frameworks and performance metrics
• Bachelor's degree in a related field is highly preferred