Senior Software Engineer, Community Support Engineering

Airbnb is a global platform that connects hosts and guests, and they are seeking a Senior Software Engineer for their Community Support Engineering team. This role involves building solutions to enhance the agent experience and improve support operations, making a significant impact on the quality of service provided to users.

Responsibilities:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
• Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
• Practice Full-Stack development, including frontend web, contributing to UI used by thousands of agents all day
• Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems
• Provide critical input on team roadmap and technical direction

Requirements:

• 6+ years industry experience
• Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
• Proficiency in one or more back-end server languages (Java/Kotlin/C++)
• Experience building AI-driven features: Both classical supervised machine learning, and Generative AI
• Experience in building and scaling high-quality and high-traffic products (or systems)
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Ability to evaluate technical approaches and design product solutions to solve real-world problems
• Mentorship to junior developers