FetchJobs.coRemote
Customer Service Representative
United States
Full-time
2 days ago
00$24 USD
H1B Sponsor
Key skills
Customer serviceCommunication skillsTechnical supportSoftware navigationProactive attitudeEmpathySelf-motivatedReliabilityCommunication
About this role
TurboTax USA is a leading provider of tax preparation software and services, dedicated to simplifying the tax filing process for individuals and small businesses across the United States. As a Work from Home TurboTax Product Expert, you will assist customers with their tax-related inquiries by providing exceptional customer service and guidance on using TurboTax products. This role offers flexibility and a platform for developing customer service skills in the financial technology sector.
Responsibilities:
- Providing timely and accurate assistance to customers via phone or chat regarding TurboTax products and tax software functionalities
- Guiding customers through common tasks such as downloading, logging in, navigating the software, importing documents, printing, and filing tax returns
- Addressing basic tax-related questions with clarity and patience, ensuring customer satisfaction
- Maintaining a high level of product knowledge through ongoing training and resources provided by TurboTax
- Supporting customers in troubleshooting technical issues and providing solutions that enhance their user experience
- Engaging with customers empathetically, understanding their needs, and delivering personalized support
- Collaborating with subject matter experts and marketplace performance specialists to ensure consistent service quality
- Adhering to company policies, compliance standards, and performance metrics to meet or exceed customer service goals
Requirements:
- Strong communication skills
- Genuine enthusiasm for helping others
- Familiarity with basic computer operations
- Comfort with navigating software platforms
- Proactive and eager to learn
- Ability to articulate solutions clearly and empathetically
- Customer-centric mindset
- Ability to understand and address customer needs effectively
- Self-motivated and reliable
- Ability to work independently in a remote environment
- Maintaining a professional demeanor at all times
- Prior experience in customer service, technical support, or related fields