Customer Service Representative

Traveling with Michaila is seeking a client-focused Customer Service Representative to support customers within a structured, advisor-led service model. In this remote role, you will guide clients, coordinate important details, and ensure a seamless experience from beginning to completion.

Responsibilities:

• Provide support to customers in partnership with their assigned advisor
• Respond promptly to inquiries with clear, accurate information
• Assist with scheduling, confirmations, and routine follow-ups
• Maintain organized records and ensure all client details are documented accurately
• Help create a smooth, professional client experience at every stage

Requirements:

• Strong communication and interpersonal skills
• Customer service mindset with attention to detail
• Comfortable working independently in a remote setting
• Professional, reliable, and confident using technology and internal systems
• Must be a citizen of the US, UK, Australia, LATAM, or Spain