Customer Service Representative

FetchJobs.co is a well-established company in Fresno known for delivering reliable and high-quality solutions in the industry. They are seeking a dynamic and experienced Consulting Senior Customer Service Representative to manage customer interactions, resolve client inquiries, and ensure the seamless operation of payroll processes.

Responsibilities:

• Receive and resolve client questions and concerns regarding customer issues in a timely and professional manner
• Set up special deduction codes in the payroll system for clients, including garnishments, HSAs, and voluntary deductions
• Enter alphabetic or numeric data received from clients via telephone or fax, ensuring accuracy and following on-screen formats
• Contact clients to resolve questions, inconsistencies, or missing data, making necessary corrections as requested
• Verify the accuracy of data entered and respond to inquiries regarding payroll information
• Calculate employee payroll taxes using client-provided data to determine withholding amounts for manual checks
• Assist other Customer Service Representatives as needed and process cancellations of client accounts
• Perform troubleshooting to assist clients over the phone when issues arise, providing effective solutions and support

Requirements:

• At least 2 years in customer service, preferably within the service or financial industry
• Proven experience with payroll systems
• Solid understanding of payroll taxes
• Excellent written and verbal communication skills
• Ability to clearly explain complex financial information
• Strong problem-solving abilities
• High attention to detail
• Capacity to work under pressure
• Proficiency in Microsoft Office Suite, especially Excel and Word
• Ability to manage multiple tasks simultaneously
• Ability to meet deadlines
• Ability to provide exceptional customer service
• Prior experience in data entry, calculations, and troubleshooting within a payroll environment