Senior Project Manager

Synchrony Group, LLC is an independently owned network of companies dedicated to providing high-quality products and services in the medical communications industry. The Senior Project Manager will plan, execute, and finalize projects according to strict deadlines and budgets while ensuring quality control throughout the project lifecycle.

Responsibilities:

• Maintain an understanding of client business, objectives, and tactics
• Coordinate proposal/new business presentation trafficking and deliverables
• Participate in development of yearly brand planning proposals with estimates and projected year-long project plans
• Cultivate understanding of company project process and procedures and participate in identifying process improvements
• Review and contribute to project briefs and initiate project kick-offs
• Set and reinforce project expectations of team members and vendors
• Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
• Create interdependent project plans for multi-part projects and deliverables
• Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
• Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
• Develop internal project status reports and conduct weekly team project review meeting
• Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
• Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
• Regularly maintain ongoing project-related communication with core team, client, and external resources
• Mentor and be a resource for Project Coordinators, Project Managers, and new hires
• Assist with cross-client resource allocation and planning
• Enter and maintain project budgets and billing schedules in company financial system
• Evaluate project progress against contracted billing schedules and initiate AR invoice requests
• Maintain cost-to-complete estimate report for active projects
• Complete internal invoice forecasting on monthly basis and evaluate forecast against actual billing to provide early warning to Account Services of unmet forecasts
• Create monthly client accrual reports
• Track budgets of active and completed jobs against total yearly client budgets
• Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
• Work with Account Services to develop Change Orders for out-of-scope work
• Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
• Perform budget reconciliations at the completion of all projects and use that information to adjust future project estimates
• Troubleshoot client financial questions and discrepancies
• Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
• Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
• Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates
• Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
• In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner
• Ensure that all quality control measures (eg, editorial review, graphics review) are completed
• Initiate and maintain electronic files for all projects
• Ensure that all specifications of projects sold are being met and delivered to meet or exceed client expectations

Requirements:

• Bachelor's degree
• 4 years' related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)
• Experience managing >$1.5m annual brand marketing budgets
• Agency experience (digital a plus)
• Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
• History of managing or participation in product launch, product rebranding, and/or product strategy redirection
• Experience with electronic project management software
• Experience managing or mentoring junior team members