Senior Business Process Analyst

VSP Global is a company focused on providing vision care solutions, and they are seeking a Senior Business Process Analyst to enhance their business processes. The role involves analyzing existing processes, collaborating with departments, and making recommendations for improvements to achieve business growth and efficiency.

Responsibilities:

• Analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements to meet business growth, quality and scalability goals
• Engage with other departments to better understand business requirements and collaborate on solutions
• Research best business practices within and outside the department to establish benchmark data
• Assess current processes and identify defects, root causes, gaps and areas of improvement; balance technical expertise with a general understanding of business objectives to recommend innovative changes to develop and enhance processes and best practices to ensure maximum efficiency and appropriate utilization of resources
• Research best business practices within and outside the organization to establish benchmark data to support strategic direction of the enterprise
• Interpret customer needs, translate concepts into recommendations, and quantify results and trends
• Research, analyze, and report fluctuations in financial and business results to identify trends and research variances
• Make recommendations to improve company performance, KPIs, cost control, and resolve issues
• Prepare detailed and accurate written reports with sound, actionable business insight for presentation to leadership
• Develop alternative views and future business needs to assist management in making business changes to stay ahead of the competition
• Apply advanced quantitative, qualitative, and analytical skills, as well as an ability to understand the big picture, and the varied needs of different stakeholders to identify impacts and benefits
• Ability to decipher ambiguous requests, while able to synthesize information into recommendations across a variety of audiences
• Participate in discussions with technical experts on system functionality and impacts to identify technical solutions to meet business objectives
• Identify training and development materials, communications of changes, manuals, etc
• Create implementation plan and provides post implementation support, such as, problem resolution, adjustments to new procedures, and change management

Requirements:

• Bachelor's Degree in Business Administration or related field or equivalent experience
• 6+ years of process improvement or process reengineering experience
• Six Sigma Black or Master Black Belt certification required
• Experience in data gathering, research and analytics, problem identification, and presenting solution recommendations
• Experience with financial and risk analysis, making recommendations and preparing business cases including cost benefit analysis
• In-depth knowledge of project planning techniques and methodologies of in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function
• Experience with business process analytics using Excel, flowcharting, activity diagrams and workflow models
• Advanced ability to use process improvement methodologies including Six Sigma, Lean, and other tools and techniques, including statistics and data analysis as well as change leadership methodologies
• Ability to document, propose, negotiate and present approaches and solutions
• Strong analytical skills with a strong working knowledge of the business to effectively translate business needs to process, IT or other solutions
• Ability to visualize and create plans for future business outcomes and changes
• Demonstrated experience using tracking, reporting and process mapping tools
• Strong conflict management skills, effective influence, change management, and coaching skills
• Proven ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups at all levels of the organization
• Must be able to travel up to 10% of the time, both domestic and international