Professional Services Engineer
United States
Full-time
3 days ago
H1B Sponsor Likely
Key skills
Network hardware configurationEnterprise security softwareLinux operating systemsWindows operating systemsLarge scale deploymentsShell scriptingPerl scriptingXML scriptingTechnical support experiencearchitectureCISSP certificationPMP certificationForeScout Certified AdministratorForeScout Certified EngineerCustomer orientationcommunication skillsOrganizational skillsSelf-motivatedInterpersonal skillsRPerlShell
About this role
Forescout Technologies Inc. is a leader in cybersecurity, dedicated to protecting critical infrastructure from cyber threats. They are seeking a Professional Services Engineer to provide technical and consultative services to clients, ensuring successful deployment and customer satisfaction with Forescout solutions.
Responsibilities:
- Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plans of action to close gaps and drive successful outcomes
- Administer and mature customer enterprise deployment of the Forescout solution
- Interface with Forescout Support and/or R&D to resolve technical issues that may impede success
- Define and create polices in accordance with customer’s business requirements
- Manage equipment installation and configuration at all locations, to include lab environments
- Manage Forescout software and hardware upgrades
- Manage the ForeScout solution in accordance with the customer’s business goals
- Create customer reports to achieve project alignment and unity of effort
Requirements:
- 3-5 years of experience in an IT related field
- Consultative experience designing and advocating for best-practice solutions
- Minimum 3 years of experience with network hardware configuration
- 3 years of significant experience with Windows based operating systems and Unix systems, specifically Linux
- Expertise deploying large scale enterprise deployments/data centers
- Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems
- Experience implementing complicated software products that involve multiple components
- Ability to clearly document complicated steps and procedures
- Working knowledge of shell, perl and xml scripting
- Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies
- Excellent interpersonal skills and experience working in demanding and challenging environments
- Bachelors Degree in Computer Science, Engineering or equivalent industry experience
- A self-motivated individual with a ‘can do' attitude
- Design and architecture experience a plus
- Technical support experience a plus
- ForeScout Certified Administrator (FSCA) and ForeScout Certified Engineer (FSCE) a plus
- CISSP and/or PMP certification a plus