Customer Service Representative

FetchJobs.co is a well-established company in Fresno providing excellent service to clients for many decades. They are seeking a dynamic and experienced Consulting Senior Customer Service Representative to manage customer interactions, resolve client inquiries, and ensure seamless payroll operations.

Responsibilities:

• Receiving and resolving client questions and concerns regarding payroll, deductions, and other related issues in a timely and professional manner
• Setting up special deduction codes in the payroll system for clients, including garnishments, Health Savings Accounts (HSAs), voluntary deductions, and others
• Entering alphabetic or numeric data received from clients via telephone or fax, ensuring accuracy and adherence to formatting standards displayed on screen
• Contacting clients to clarify questions, resolve discrepancies, or gather missing data, and making necessary corrections as instructed
• Verifying the accuracy of data entered into the system and responding to client inquiries about payroll data status
• Calculating employee payroll taxes based on information provided by clients to determine appropriate tax withholdings for manual checks
• Assisting other Customer Service Representatives when needed and processing cancellations or modifications of client accounts
• Performing troubleshooting over the phone to assist clients with payroll-related issues and providing solutions to resolve problems efficiently

Requirements:

• Minimum of 2 years of relevant experience in customer service, preferably within the service or finance industry
• Proven experience working with payroll systems and a solid understanding of payroll taxes and deductions
• Excellent verbal and written communication skills, with the ability to explain complex financial information clearly and professionally
• Strong problem-solving skills with the ability to troubleshoot issues efficiently and effectively
• High level of accuracy and attention to detail in data entry, calculations, and documentation
• Ability to manage multiple tasks simultaneously while meeting deadlines in a fast-paced environment
• Proficiency in Microsoft Office Suite, particularly Excel and Word
• Strong customer service orientation with a focus on delivering high-quality service to clients
• Ability to work collaboratively within a team and assist colleagues as needed