Senior Implementation Engineer

Mark43 is a technology company focused on improving public safety through innovative software solutions. They are seeking a Senior Implementation Engineer to design and advise on infrastructure that supports critical interfaces and Identity Management for their product, directly impacting public safety organizations.

Responsibilities:

• Design solutions and advise internal teams on the best practices for maintaining and deploying a hybrid infrastructure to support Customer system integrations
• Troubleshoot an issue within a containerized cluster running on AWS, collaborating with engineering and customer success teams
• Work through a complex, non-standard support request involving custom Linux configurations and/or a serverless setup
• Document a set of reusable infrastructure patterns that improve efficiency and reliability across deployments
• Participate in strategy sessions to evolve our infrastructure approach for scaling interface delivery
• Understand and leverage various Identity and Management systems (Single Sign-on service provider) to provide SSO authentication to customers
• Understand and be able to implement certificates in Linux and clustered environments

Requirements:

• 10+ years of professional experience managing and troubleshooting both Linux and Windows environments
• Experience working within containerized and clustered infrastructures - particularly in AWS
• Adept at navigating SaaS administration
• Ability to clearly communicate technical hurdles, requirements, and solutions to internal stakeholders in a professional manner
• U.S Citizenship status
• Experience with Kubernetes (scaling, troubleshooting)
• Hands-on with Rancher for multi-cluster management and policy enforcement
• Proficient authoring and maintaining Terraform modules and workspaces
• Familiarity with best-practices around state storage & CI integration
• Designing, building, and operating pipelines in GitHub Actions (build, test, deploy)
• Experience with branching strategies, required checks, and secrets management
• Implementing SSO (SAML/OAuth2/OpenID Connect) flows as a service provider
• AWS container services (EKS, ECS), serverless (Lambda) and on-prem integrations
• Hybrid networking (VPN, Direct Connect) and Linux certificate management
• Custom kernel configurations, package management, security hardening
• Certificate issuance/rotation (OpenSSL, Let's Encrypt, enterprise CAs)
• Ability to document and codify reusable patterns for team-wide adoption