Mark43 is a technology company focused on improving public safety through innovative software solutions. They are seeking a Senior Implementation Engineer to design and advise on infrastructure that supports critical interfaces and Identity Management for their product, directly impacting public safety organizations.
Responsibilities:
- Design solutions and advise internal teams on the best practices for maintaining and deploying a hybrid infrastructure to support Customer system integrations
- Troubleshoot an issue within a containerized cluster running on AWS, collaborating with engineering and customer success teams
- Work through a complex, non-standard support request involving custom Linux configurations and/or a serverless setup
- Document a set of reusable infrastructure patterns that improve efficiency and reliability across deployments
- Participate in strategy sessions to evolve our infrastructure approach for scaling interface delivery
- Understand and leverage various Identity and Management systems (Single Sign-on service provider) to provide SSO authentication to customers
- Understand and be able to implement certificates in Linux and clustered environments
Requirements:
- 10+ years of professional experience managing and troubleshooting both Linux and Windows environments
- Experience working within containerized and clustered infrastructures - particularly in AWS
- Adept at navigating SaaS administration
- Ability to clearly communicate technical hurdles, requirements, and solutions to internal stakeholders in a professional manner
- U.S Citizenship status
- Experience with Kubernetes (scaling, troubleshooting)
- Hands-on with Rancher for multi-cluster management and policy enforcement
- Proficient authoring and maintaining Terraform modules and workspaces
- Familiarity with best-practices around state storage & CI integration
- Designing, building, and operating pipelines in GitHub Actions (build, test, deploy)
- Experience with branching strategies, required checks, and secrets management
- Implementing SSO (SAML/OAuth2/OpenID Connect) flows as a service provider
- AWS container services (EKS, ECS), serverless (Lambda) and on-prem integrations
- Hybrid networking (VPN, Direct Connect) and Linux certificate management
- Custom kernel configurations, package management, security hardening
- Certificate issuance/rotation (OpenSSL, Let's Encrypt, enterprise CAs)
- Ability to document and codify reusable patterns for team-wide adoption