Remote Licensed Customer Service Representative

Foundever is a global leader in the customer experience industry, seeking a Licensed Insurance Customer Service Representative. The role involves handling inbound calls regarding customers' insurance policies, assisting with inquiries about coverage, billing, and policy modifications, while also managing high volumes of billing calls.

Responsibilities:

• Handle inbound calls regarding customers' insurance policies
• Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications
• Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month
• Focus solely on billing inquiries while awaiting state license

Requirements:

• Must be at least 18 years old
• High school diploma or GED equivalent required
• 1-2 years of relevant work experience
• Must have open availability during operating hours
• Ability to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam
• Strong organizational skills
• A hardwired high speed internet connection
• A quiet, distraction-free space is essential; webcam video presence will be required during training and production
• You'll need to use your own computer or tablet (excluding Kindle Fire Tablets)