Senior Linux Desktop Engineer

Dice is the leading career destination for tech experts at every stage of their careers. They are seeking a Senior Linux Desktop Engineer to join a global professional services organization’s End User Computing team, focusing on enterprise Linux desktop environments and IT engineering services.

Responsibilities:

• Engineer desktop operating system architecture, design, build, implementation, maintenance, and retirement
• Operate Intune and Linux management components and services such as Operating System Deployment, Software Updates, Software Deployments, Collections, Compliance Baselines, Software Package & Applications, and Client Health
• Collaborate with other engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiency, and enhance the overall user experience
• Maintain systems and processes that enable management & security on endpoints
• Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests from internal customers, working with vendors when needed to resolve complex technical issues
• Review delivery and uptime metrics associated with services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside
• Create and maintain documentation, including roadmaps, architecture, operational procedures, knowledge articles, user reference guides, and project plans
• Create test plans and cases for new applications and tool offerings; routinely evaluate engineering and operation process and application configurations, recommending and implementing enhancements where needed

Requirements:

• Minimum three years of recent experience with and strong understanding of desktop operating systems and various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, and VPN
• Possess knowledge of Intune, Desktop Operating Systems (Win11, Mac OS, Ubuntu); Client VPN solutions such as Pulse, Cisco Secure/Any Connect, and ZScaler. Disk Encryption, Microsoft Office Suite (O365, M365), Browsers (Edge, Chrome), CrashPlan/Code42, Active Directory & Group Policy
• Strong script authoring skills for Windows and Linux
• Working knowledge of Antivirus, Antimalware, Data Loss Prevention, Network Access Controls, Disk Encryption, Active Directory/Entra, and PowerBI
• Proven experience in Agile development frameworks such as Kanban and Scrum with a strong ability to analyze, structure, and break down complex deliverables and tasks into multiple pieces
• Exceptional customer service skills with the ability to work with onshore and offshore business units, and the ability to meet project deliverables with minimal user disruption
• Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development teams to lead/support an environment driven by customer service and team work; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans
• Advanced level ability to troubleshoot, research, and resolve complex enterprise client-server software, hardware, and network problems