Product Manager - Customer Experience & Insights

CVS Health is dedicated to transforming healthcare experiences for individuals. They are seeking a visionary Product Manager for Customer Experience Strategy to lead the development of digital twin and customer simulation capabilities, ensuring stakeholders have the necessary tools and insights for success.

Responsibilities:

• Oversee the entire product lifecycle from ideation, requirements gathering, and prototyping through development, testing, launch, and iteration
• Partner with key stakeholders across the organization to align product strategies, manage resources, and facilitate effective collaboration to drive product success and customer satisfaction
• Oversee the operational health and ongoing success of the platform. Manage the relationship with technology vendors to ensure stability, resolve issues, and co-develop future enhancements
• Champion evidence-based decision-making by analyzing platform data, monitoring the competitive landscape, and effectively communicating product performance and strategic recommendations to senior leadership
• Deliver innovative solutions that integrate seamlessly with existing technologies while ensuring strict compliance with regulatory, safety, quality, and confidentiality standards
• Create and implement repeatable frameworks and processes to operationalize insights, maximize ROI, and enhance brand visibility through data-driven storytelling

Requirements:

• 4+ years of experience in product management, overseeing the full product lifecycle (SDLC) from concept to launch
• 4+ years of experience developing, maintaining, and executing strategic product maps
• 2+ years of experience with vendor management, including contract negotiation and performance management
• 2+ years of experience driving continuous process improvement initiatives
• Proven ability to lead change management efforts and drive adoption of new technologies and processes
• 3+ years of dedicated change management experience
• A keen understanding of the Artificial Intelligence landscape and emerging industry trends, with a track record of applying new technologies to solve business problems
• Poses experimented with AI capabilities and integrated into workflows
• Experience in the healthcare industry, with an understanding of customer journeys and needs
• Strong business intelligence and data analysis skills
• Certification in Product Management (e.g., CPM) or process improvement (e.g., Six Sigma)
• Bachelor's degree preferred/specialized training/relevant professional qualification
• A degree in a relevant field such as Business, Computer Science, Engineering, or a related discipline is preferred