Motorola SolutionsRemote
Customer Service Representative - Data Information Processor - US Remote
United States
Full-time
1 day ago
$42,000 - $44,000 USD
No H1B
Key skills
Customer service experienceMultitasking skillsMicrosoft Office experienceGoogle Suite experienceEscalation handlingPrevious automotive experienceTyping speed 40 wpmcommunication skillswork independentlyDetail orientedCommunicationRemote Work
About this role
Motorola Solutions is a global leader committed to building technologies that enhance safety. They are seeking a detail-oriented Customer Service Processor to manage client assignments and requests while maintaining high call volumes in a remote environment.
Responsibilities:
- Administrating over acceptance of assignments from client/lenders
- Processing the assignments, processing the completion of services, and release of lender asset, upon execution of service
- Processing client/agent requests while managing a high call volume
- Working within multiple systems
- Utilizing client/lender databases to execute specific lender requirements
- Working in upwards of 15 different tabs between multiple screens
- Providing excellent customer service
- Working independently as well as within a team
- Communicating effectively
- Processing release of vehicles, and tracking auction pick ups
- Following through and ownership of work to completion
Requirements:
- MUST have over 1 Year of REMOTE work experience
- Minimum 2 years of customer service experience
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
- High multi-tasking environment
- Experience handling escalations
- Work within multiple systems
- Utilize client/lender databases, if applies, to execute specific lender requirements
- Work in upwards of 15 different tabs between multiple screens
- Excellent customer service skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Process release of vehicles, and track auction pick ups
- Follow through and ownership of work to completion required
- 40 wpm minimum
- Must be able to handle multitasking on a computer with multiple screens
- Previous collection, repossession or automotive industry experience preferred
- Microsoft Office and Google Suite product experience
- It is preferred that candidate have previously worked in a remote environment