Product Manager, Digital Experience

NVA General Practice is seeking a highly collaborative and technically fluent Product Manager to join their Digital Experience team. This role is responsible for translating business and user needs into clear technical requirements and guiding the end-to-end delivery of digital products that support veterinarians, clinics, pet owners, and internal stakeholders.

Responsibilities:

• Define and document detailed product and technical requirements, user stories, acceptance criteria, and functional specifications
• Translate business objectives and user needs into actionable development plans
• Partner with UX/UI designers to ensure requirements align with experience design, usability, and accessibility standards
• Serve as the primary point of clarification for development teams throughout the build process
• Own and manage the product backlog, prioritizing work based on business value, user impact, and technical feasibility
• Collaborate with full stack developers, front-end developers, and designers to plan, sequence, and deliver product features
• Help manage timelines, dependencies, and milestones across multiple workstreams
• Participate in sprint planning, stand-ups, reviews, and retrospectives to ensure progress and alignment
• Identify risks, blockers, and tradeoffs early and work with the Director of Digital Experience to resolve them
• Partner with stakeholders across Digital Experience, Engineering, Marketing, Data, and Operations
• Ensure alignment between product vision, technical execution, and overall digital experience strategy
• Communicate product status, timelines, and changes clearly to both technical and non-technical audiences
• Support testing efforts including QA, UAT, and post-launch validation
• Ensure delivered functionality meets defined requirements and quality standards
• Use analytics, user feedback, and performance metrics to inform continuous improvement

Requirements:

• 5+ years of experience in product management, digital product delivery, or a related role
• Experience defining technical requirements for web and/or mobile digital products
• Strong understanding of modern web technologies, front-end and back-end systems, and APIs
• Proven experience working closely with developers and designers in agile or hybrid agile environments
• Excellent organizational, documentation, and communication skills
• Ability to manage multiple priorities while maintaining attention to detail
• Experience in healthcare, veterinary, life sciences, or regulated industries
• Familiarity with design systems and UX best practices
• Experience with tools such as Jira, Confluence, Figma, or similar product and design platforms
• Understanding of accessibility standards (WCAG) and data privacy considerations
• Experience supporting enterprise-scale or customer-facing digital platforms