Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Product Management Director will play a critical role in evangelizing Five9’s Outbound Contact Center SaaS solution to the market, bridging product strategy, customer engagement, and field enablement.
Responsibilities:
- Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions
- Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach
- Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI
- Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant
- Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators
- Partner with go-to-market teams to accelerate subscription growth in North America
- Engage directly in strategic deals, mapping outbound capabilities to customer business objectives
- Capture customer feedback, compliance trends, and market signals to evolve the roadmap
- Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization
- Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement
- Serve as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings
- Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness
- Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers
Requirements:
- 10+ years in Product Management, Presales, or related roles within SaaS, CCaaS, or enterprise communication technology
- Proven track record in market evangelism and customer engagement for outbound or proactive communication solutions
- Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement
- Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications
- Experience aligning SaaS roadmaps with revenue-driving and compliance-sensitive use cases
- Exceptional communication and executive presence, with the ability to influence C-level stakeholders
- Bachelor's degree required; MBA or advanced degree preferred
- Be a Storyteller: Able to translate complex outbound technology into compelling business narratives that resonate with executives and front-line users alike
- Act Like a Market Evangelist: Thrive in front of customers, prospects, analysts, and industry audiences, representing Five9 as the thought leader in outbound engagement
- Customer-Centric Mindset: Naturally curious about customer challenges and able to translate them into actionable roadmap priorities
- Strategic + Hands-On: Comfortable shaping long-term product strategy while also rolling up sleeves to support sales, demos, and key customer engagements
- Influencer Across Functions: Skilled at driving alignment between Product, Engineering, Sales, Marketing, and Customer Success
- Compliance-Savvy: Understands the importance of regulatory requirements in outbound engagement and can confidently speak to compliance in customer conversations
- Growth-Oriented: Motivated by delivering measurable outcomes—ARR growth, adoption, customer satisfaction, and competitive differentiation