Product Management Director – Outbound Contact Center Solutions

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Product Management Director will play a critical role in evangelizing Five9’s Outbound Contact Center SaaS solution to the market, bridging product strategy, customer engagement, and field enablement.

Responsibilities:

• Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions
• Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach
• Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI
• Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant
• Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators
• Partner with go-to-market teams to accelerate subscription growth in North America
• Engage directly in strategic deals, mapping outbound capabilities to customer business objectives
• Capture customer feedback, compliance trends, and market signals to evolve the roadmap
• Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization
• Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement
• Serve as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings
• Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness
• Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers

Requirements:

• 10+ years in Product Management, Presales, or related roles within SaaS, CCaaS, or enterprise communication technology
• Proven track record in market evangelism and customer engagement for outbound or proactive communication solutions
• Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement
• Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications
• Experience aligning SaaS roadmaps with revenue-driving and compliance-sensitive use cases
• Exceptional communication and executive presence, with the ability to influence C-level stakeholders
• Bachelor's degree required; MBA or advanced degree preferred
• Be a Storyteller: Able to translate complex outbound technology into compelling business narratives that resonate with executives and front-line users alike
• Act Like a Market Evangelist: Thrive in front of customers, prospects, analysts, and industry audiences, representing Five9 as the thought leader in outbound engagement
• Customer-Centric Mindset: Naturally curious about customer challenges and able to translate them into actionable roadmap priorities
• Strategic + Hands-On: Comfortable shaping long-term product strategy while also rolling up sleeves to support sales, demos, and key customer engagements
• Influencer Across Functions: Skilled at driving alignment between Product, Engineering, Sales, Marketing, and Customer Success
• Compliance-Savvy: Understands the importance of regulatory requirements in outbound engagement and can confidently speak to compliance in customer conversations
• Growth-Oriented: Motivated by delivering measurable outcomes—ARR growth, adoption, customer satisfaction, and competitive differentiation