Key skills
ServiceNow experienceAgile methodologiesUser story writingServiceNow certificationsDocumentation skillsCommunication skillsCross-functional collaborationServiceNowAgileScrumCommunication
About this role
iTech AG is seeking a Business Analyst with 3–5 years of experience within the ServiceNow ecosystem to support the design, delivery, and optimization of ServiceNow solutions. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating requirements into well-defined user stories and ensuring successful Agile delivery.
Responsibilities:
- Engage with stakeholders to gather, document, and validate business requirements
- Translate business needs into clear, structured user stories with acceptance criteria
- Conduct process analysis and identify improvement opportunities
- Facilitate workshops, discovery sessions, and backlog grooming sessions
- Document functional requirements, process flows, and use cases
- Analyze and define requirements across ServiceNow module
- Understand platform capabilities and recommend standard OOB solutions where possible
- Support UAT planning and execution
- Assist in release documentation and change communications
- Ensure alignment with platform governance and best practices established by iTech AG
- Other duties as assigned
Requirements:
- 3–5 years of experience as a Business Analyst
- Minimum 2–3 years of experience working within the ServiceNow ecosystem
- Experience writing user stories in Agile environments
- Strong understanding of ServiceNow platform fundamentals
- Experience supporting end-to-end ServiceNow implementations or enhancements
- Ability to work cross-functionally with business and technical stakeholders
- Strong documentation and communication skills
- Must be able to pass a company background check
- Ability to obtain and maintain a public trust with future project placement
- Bachelor's degree
- Experience in specific ServiceNow modules (e.g., FSM, EAM, ITSM, CSM, HRSD)
- ServiceNow Certified System Administrator (CSA) or other relevant certifications
- Experience with Agile/Scrum frameworks
- Familiarity with integration requirements and data migration activities
- Experience working in multi-vendor or subcontractor environments