Director Product Management

Centene Corporation is a diversified, national organization focused on improving health outcomes through technology. The Director of Product Management will lead the product management team, driving the development and strategic alignment of multiple products while acting as the primary voice of the customer to ensure their needs are met.

Responsibilities:

• Act as the primary "voice of the customer" for multiple products, ensuring customer needs are prioritized and communicated effectively to delivery teams and external stakeholders
• Develop and maintain Objectives & Key Results (OKRs) in collaboration with cross-functional teams. Establish KPIs based on these OKRs, enabling actionable insights to optimize product performance
• Collaborate with the Product Lead to adjust product scope and roadmap as needed, and make prioritization decisions that align with both business goals and customer needs across multiple products
• Define Epics, User Stories, and acceptance criteria for products, ensuring that delivery teams have a clear understanding of requirements
• Oversee grooming and prioritization of product backlogs to ensure alignment with strategy and OKRs, balancing new development, non-functional requirements, and other technical work informed by data, research, and industry trends
• Facilitate identification and coordination of dependencies across delivery teams and external stakeholders, ensuring seamless execution and timely delivery
• Ensure that work completed by product development squads meets quality standards and business requirements through structured review processes
• Recruit, develop, and manage a team of Product Managers and Product Analysts, fostering a high-performance, collaborative environment
• Performs other duties as assigned
• Complies with all policies and standards

Requirements:

• Bachelor's degree
• 7+ years of related experience, including prior management experience
• 7+ years as a Product Manager, utilizing Agile, Scrum, or Kanban methodologies
• Demonstrated ability to lead cross-functional teams in a product environment
• Experience in defining and tracking KPIs
• Experience in developing Service Blueprints
• Experience working closely with design and engineering teams
• Proven experience in recruiting, managing, and developing teams of Product Managers and Product Analysts
• Strong strategic planning and analytical skills
• Proven ability to prioritize product roadmaps based on OKR and KPI data, industry trends, and customer research
• Excellent communication and collaboration skills
• Experience in coordinating inter-team dependencies
• Experience delivering high-quality, customer-focused products
• Hands-on experience in Service Design strategy, including co-creation workshops and prototyping
• Ability to lead/manage others
• Collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Ability to communicate and make recommendations to upper management
• Effective conflict management skills
• Develops and delivers effective presentations
• Demonstrated negotiation skills
• Ability to analyze and interpret financial data in order to facilitate on projects initiatives and goals
• Agile Methodologies