Client Project Manager - IntelliScript (Remote)

Milliman is a respected consultancy with a focus on developing data-driven SaaS products. The Client Project Manager will manage multiple projects related to Irix, ensuring effective communication with clients and internal teams while overseeing the implementation process.

Responsibilities:

• Manage several concurrent projects of varying complexity
• Independently lead client implementations and studies of Irix, taking on projects and tasks as needed
• Become a subject matter expert in our process and communicate effectively with clients on technical subjects
• Maintain open communication with clients and internal teams
• Proactively address customer issues, and 'own' the resolution
• Develop detailed project plans and timelines
• Coordinate resources
• Schedule and facilitate meetings and presentations, balancing multiple internal and external calendars
• Conduct product demonstrations
• Respond to client inquiries via phone and email
• Manage all internal and external project-related documentation with the utmost accuracy
• Dedicate the time needed to answer client needs, including odd hours when necessary
• Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, and continually improving

Requirements:

• Completed Bachelor's degree in any field
• 4 - 10 years of professional experience in Project Management
• PMP certification
• Proven track record of managing projects and success in building customer relationships
• Familiarity with Excel: pivot tables, complex formulas, importing/exporting data from various sources, sorting/filtering, etc
• Generative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)
• Use generative AI or other technology to improve operations processes – complete work and simultaneously improve the processes and create or update documentation as needed
• Proficient in MS Outlook, Word, and PowerPoint
• Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, at all organizational levels, and via all mediums (phone, email, Teams, etc.)
• Change management: embraces change as an opportunity for continuous learning and a catalyst for driving team progress
• Leading others: coach, mentor, and motivate others to meet the organization's goals; provide an inclusive and positive team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional development
• Analytical thinking: ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problems
• Attention to detail: verify important details, ensure there are no surprises or gaps in needed information
• Creativity: generate new approaches to problems or innovations to established approaches; think and look outside the box
• Problem solving and adaptability: exhibit a resilient, solution-driven mindset with the conviction to take on challenges of any size, move quickly from problem to action, and adapt effectively as priorities evolve
• Data analysis: analyze data to draw conclusions and identify cause-and-effect relationships to support leadership decisions and recommend a course of action or solve organizational issues
• Initiative: identify a problem, obstacle, or opportunity and take appropriate action to address current or future problems or opportunities; begin and follow through with a plan or task
• Technical knowledge: Independently troubleshoot complex issues using product knowledge, available resources, and tools
• Customer centricity: Identify and address customer needs, using problem-solving skills to find effective solutions and deliver value
• Relevant continued education and/or advanced degree(s)
• Experience with Jira and Confluence
• Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry