Remote Customer Service Specialist- Remote

Sedgwick is a leading company recognized for its excellent workplace culture and commitment to employee growth. The Customer Service Specialist role involves providing exceptional support for housing-related inquiries, handling inbound calls, and ensuring accuracy in claims processing and billing.

Responsibilities:

• Answers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner
• Serves as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills
• Learns the functions of each department in order to accurately resolve issues and answer questions
• Accurately and efficiently enters new housing claims into the system
• Monitors inbound email for claim questions, approvals, and new housing requests
• Contacts insureds via text and email to confirm hotel extension needs
• Updates and maintains the hotel database to ensure accuracy and uniformity
• Extends hotel stays for clients currently in-house
• Retrieve hotel folios (receipts) from properties for completed and partial stays
• Audit hotel folios and related claims for billing accuracy, compliance, and documentation
• Verifies and maintains accurate data across internal systems
• Performs other duties as assigned
• Supports the organization's quality program(s)

Requirements:

• Bachelor's degree or equivalent from an accredited college or university
• Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience
• Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Excellent analytical and interpretive skills, including efficient use of MS Excel
• Excellent problem solving and resolution skills
• Strong organizational skills
• Ability to maintain confidentiality
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Credit security clearance, confirmed via a background credit check
• Insurance or finance industry experience