Remote Customer Service TX

Honey Bucket is a division of Northwest Cascade, specializing in portable restrooms and related services. They are seeking a Remote Customer Service Representative to ensure customer satisfaction through effective communication and problem-solving skills.

Responsibilities:

• Handle inbound/outbound calls, emails, and other communications
• Input orders and appointments accurately across multiple programs
• Document inquiries for outside sales
• Solve problems independently and with the team
• Manage escalated calls promptly, summarizing for managers
• Utilize excellent interpersonal, verbal, and written communication skills
• Perform general office duties like filing, faxing, and creating Word and Excel documents
• Be flexible in taking on additional tasks as needed

Requirements:

• Dependability and excellent attendance
• 2+ years of customer service and/or office administrative experience (preferred)
• Strong organizational, communication, and time management skills
• Ability to quickly learn programs and product knowledge
• Proficiency in using a PC and navigating a Windows environment