Senior Customer Success Manager

Solo.io is a VC-backed company that enables organizations to connect, secure, and observe modern applications through their API and Service Mesh Management Platform. The Customer Success Manager will build strong relationships with customers, ensuring they realize value from the product portfolio while managing the customer lifecycle from onboarding to retention and growth.

Responsibilities:

• Build strong customer relationships with stakeholders and sponsors to ensure Solo's activities align to the customer's desired business outcomes
• Develop success plans aligned to your customers business goals
• Accelerate adoption and minimize customer churn through a programmatic approach that ensures regular touchpoints and guides the customer to value and success throughout the customer lifecycle
• Coordinate and orchestrate activities that solve complex situations working together with Solo's field and engineering teams
• Communicate the benefits of Solo's products and recommend solutions that align with the customers goals
• Manage multiple issues and coordinate the resources needed to resolve customer challenges efficiently
• Own a specific subset of your portfolio’s commercial renewals(gathering of licensable metrics, pricing/negotiation, quoting and order form generation, navigate to close)

Requirements:

• 4+ years of customer success or account management experience within the enterprise software industry
• Excels at leading on­site and virtual business meetings with stakeholders ranging from individual contributors to executive leadership
• Advanced ability to manage critical customer situations with calm professionalism, empathy, and compassion
• Self-starter comfortable with adapting to fast moving additions to Solo.io products and related technologies