Senior Business Analyst

Gainwell Technologies is a company focused on improving the health and well-being of vulnerable communities through innovative technology solutions. As a Senior Business Analyst, you will play a crucial role in enhancing operational processes and supporting the transition to new prior authorization workflows by collaborating with various stakeholders and ensuring that operational needs are met.

Responsibilities:

• Analyzes current operational workflows and designs future-state processes
• Develops detailed operational staffing models, workload forecasts, and support structures to maintain new prior authorization capabilities
• Recommends changes to organizational procedures and staffing
• Works closely with operations, technical teams, policy, and business owners to elicit, document, and validate requirements for process changes, system updates, and user needs
• Constructs conceptual business and data models (including process flows, volume estimates, and operational metrics) reflecting current and future operational realities
• Facilitates requirements workshops and working sessions with operational stakeholders to explore potential solutions and ensure alignment with business goals
• Develops operationally focused test scenarios and acceptance criteria to ensure new solutions align with real-world workflows
• Participates in system and operational readiness testing; analyzes results and coordinates resolution of issues impacting business operations
• Ensures 'intent of change' for operational processes is fully realized through development, testing, and implementation
• Serves as a liaison between operations leadership and the systems team to ensure operational needs are understood and incorporated
• Provides input into system modifications needed to support operational process changes
• Supports development of transition-to-operations plans, training materials, standard operating procedures, and performance monitoring structures
• Assists in estimating effort and timelines for analysis, process design, and operational readiness activities
• Conducts or assists in Trainings for Operational Staff impacted by the project solution

Requirements:

• Six or more years of business analysis experience, including work on operations‑heavy or regulatory projects
• Bachelor's degree or equivalent combination of education and experience
• Experience with business process design and re-engineering
• Experience collaborating with operational teams, technical teams, and cross-functional project teams
• Strong interpersonal and facilitation skills for collaborating with operational leaders and project teams
• Excellent written and verbal communication abilities, including documentation of complex business processes
• Strong analytical, problem‑solving, and critical‑thinking skills
• Ability to present findings and recommendations to management and stakeholders
• Proficiency with business analysis tools, process modeling tools, and standard productivity software
• Ability to work effectively in a collaborative team environment
• Willingness to travel as needed
• Degree in business administration, health administration, information systems, or related field preferred
• Familiarity with healthcare operations or federal regulatory implementations preferred