Business Analyst (Remote)

Neumo is a company with four decades of public sector expertise, specializing in supporting government services. The Senior Business Analyst plays a key role in enhancing and implementing Jury Management software solutions, requiring strong analytical skills and the ability to lead business analysis efforts across multiple projects.

Responsibilities:

• Analyze jury management workflows, court operations, and related judicial processes to identify opportunities for improvement
• Document current and future‑state business processes, functional requirements, and system interactions
• Translate operational needs into clear, actionable requirements for Product and Engineering teams
• Conduct data analysis and research to support solution design, configuration, and decision‑making
• Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment
• Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel
• Provide expert guidance, subject-matter assistance, and best‑practice recommendations to clients and internal teams
• Support user acceptance testing, validate system configurations, and assist with rollout activities
• Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately
• Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA
• Produce high‑quality documentation such as process maps, requirements specifications, and training materials
• Communicate complex concepts clearly to both technical and non‑technical audiences
• Provide Demonstrations and training to clients on the Jury Application
• Perform other duties as assigned

Requirements:

• Bachelor's Degree preferred, or the equivalent amount of related experience required
• 3+ Experience working in court operations, jury management, or judicial administration
• Previous experience in a senior or lead Business Analyst role
• Experience with judicial or government software applications
• Proficiency with JIRA or similar tools for user story creation
• Experience supporting software implementations or enterprise system rollouts
• Strong problem-solving skills and a proactive, customer-focused mindset
• Comprehensive knowledge of court and jury processes, including domain-specific terminology
• Analytical, detail-oriented, open to change, and a keen sense of urgency when assisting clients
• Strong analytical and detail-oriented mindset with the ability to manage multiple priorities simultaneously
• Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively
• Strong active listening skills and the ability to seek clarification to ensure accurate understanding
• Ability to work collaboratively with clients and colleagues while maintaining a positive team environment
• Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred
• Ability to learn and effectively use multiple internal software applications
• Capable of working independently with minimal supervision as well as within a team
• Ability to multitask and perform effectively in a fast-paced environment
• Willingness to work overtime when necessary to meet project deadlines
• Ability to travel up to 50%
• Reliable high-speed internet for a remote working environment
• An at-home noise level in the work environment that is usually moderate as if the employee works in an office setting, at an individual workstation, using telephone and computer
• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery
• Frequent communication via telephone and Teams