Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. The Process Engineer III drives system-wide operational improvements by applying Lean Six Sigma methodologies and discrete event simulation, collaborating with various stakeholders to enhance patient flow and operational efficiency.
Responsibilities:
- Drives system-wide operational improvements across inpatient, ambulatory, and support services by applying Lean Six Sigma methodologies and discrete event simulation
- Collaborates with clinicians, administrators, and IT to map value streams, quantify baselines, and design data-driven interventions
- Builds and validates simulation models of patient flow, capacity, staffing, and scheduling to test scenarios and forecast impacts on throughput, wait times, length of stay, utilization, and cost
- Manages DMAIC and Kaizen projects from problem framing through control, with emphasis on standard work, error-proofing, and statistical process control
- Translates analytics into practical workflows, training, and adoption plans, and develops business cases, KPIs, and dashboards to sustain gains
- Delivers measurable outcomes such as reduced emergency department boarding, optimized operating room block allocation, improved bed management, and higher first-time-right rates
- Mentors teams to strengthen a continuous improvement culture
- Maintains model repositories and control plans to ensure compliance with quality and regulatory standards
Requirements:
- Bachelors: Industrial and Systems Engineering, Business, Healthcare Administration
- Masters: Industrial and Systems Engineering, Business, Healthcare Administration (Preferred)
- Project Management Professional: required within 2 years of hire
- Certified ASQ Six Sigma Black Belt: American Society for Quality required within 2 years of hire
- Certified ASQ Six Sigma Green Belt: American Society for Quality
- Eight (8) years of experience: Required areas of expertise include Lean Six Sigma methodologies, discrete event simulation, and healthcare operations improvement
- Proficiency in value stream mapping, statistical process control, and simulation modeling of patient flow, capacity, and scheduling is essential
- Experience collaborating with clinical and administrative teams to design, implement, and sustain data-driven interventions is required
- Above average Verbal Communication (Heavy Public Contact)
- Exceptional Verbal (Public Speaking)
- Writing/ Correspondence
- Writing/ Reports
- Analytical
- Design
- Mathematics
- Research
- Statistical
- Masters: Industrial and Systems Engineering, Business, Healthcare Administration