Licensed Customer Service Representative II

Aspire General Insurance Company is dedicated to providing affordable specialty auto coverage while ensuring exceptional service. The Licensed Customer Service Representative II will be responsible for addressing client inquiries, managing account changes, and adhering to service and underwriting standards.

Responsibilities:

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner
• Answer technical questions from producers and assist them in the navigation of the system
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting
• Determines reasons for requests for cancellations; follows the procedure for retention
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules
• Review, evaluate, and issue endorsements
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation
• Prompt and regular attendance
• Other duties as assigned

Requirements:

• A current P&C license in the state of CA is required
• Ability to manage increased levels of responsibility
• Strong knowledge of insurance terminology, concepts and coverage and ability to read, analyze, and interpret industry periodicals, technical procedures, and governmental regulations
• Familiar with Microsoft Office; ability to use the Internet and adapt to new software programs and changes in technology
• Ability to set priorities and perform multiple tasks
• Ability to solve practical problems; deal with concrete variables in situations; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to negotiate
• Ability to adapt to a paperless environment
• Current P&C license in states of MI, TX, WA, OR, NV and AZ preferred
• Bilingual in Spanish preferred