Business Analyst (Remote)

Avenu Insights & Analytics is a company focused on enhancing government services, and they are seeking a Senior Business Analyst to support and implement their Jury Management software solutions. The role involves analyzing jury management workflows, engaging with customers throughout the implementation lifecycle, and providing expert guidance to both clients and internal teams.

Responsibilities:

• Analyze jury management workflows, court operations, and related judicial processes to identify opportunities for improvement
• Document current and future‑state business processes, functional requirements, and system interactions
• Translate operational needs into clear, actionable requirements for Product and Engineering teams
• Conduct data analysis and research to support solution design, configuration, and decision‑making
• Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment
• Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel
• Provide expert guidance, subject-matter assistance, and best‑practice recommendations to clients and internal teams
• Support user acceptance testing, validate system configurations, and assist with rollout activities
• Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately
• Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA
• Produce high‑quality documentation such as process maps, requirements specifications, and training materials
• Communicate complex concepts clearly to both technical and non‑technical audiences
• Provide Demonstrations and training to clients on the Jury Application
• Perform other duties as assigned

Requirements:

• Bachelor's Degree preferred, or the equivalent amount of related experience required
• 3+ Experience working in court operations, jury management, or judicial administration
• Previous experience in a senior or lead Business Analyst role
• Experience with judicial or government software applications
• Proficiency with JIRA or similar tools for user story creation
• Experience supporting software implementations or enterprise system rollouts
• Strong problem-solving skills and a proactive, customer-focused mindset
• Comprehensive knowledge of court and jury processes, including domain-specific terminology
• Analytical, detail-oriented, open to change, and a keen sense of urgency when assisting clients
• Strong analytical and detail-oriented mindset with the ability to manage multiple priorities simultaneously
• Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively
• Strong active listening skills and the ability to seek clarification to ensure accurate understanding
• Ability to work collaboratively with clients and colleagues while maintaining a positive team environment
• Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred
• Ability to learn and effectively use multiple internal software applications
• Capable of working independently with minimal supervision as well as within a team
• Ability to multitask and perform effectively in a fast-paced environment
• Willingness to work overtime when necessary to meet project deadlines
• Ability to travel up to 50%
• Reliable high-speed internet for a remote working environment
• An at-home noise level in the work environment that is usually moderate as if the employee works in an office setting, at an individual workstation, using telephone and computer
• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery
• Frequent communication via telephone and Teams
• Bachelor's Degree preferred
• Advanced Excel skills preferred