Customer Service Representative - Remote

TEKsystems is a leading provider of business and technology services, and they are seeking Player Experience Agents to join their mobile horse gaming platform. This role combines customer support and racing operations, focusing on delivering exceptional player experiences while managing inquiries and monitoring horse races.

Responsibilities:

• Respond to player inquiries via phone, chat, and email as they come through the queue
• Manage multiple interactions simultaneously while delivering high-quality, player-focused service
• Clearly explain platform policies, procedures, and regulations in a friendly and professional manner
• Research and resolve player issues efficiently using internal tools and resources
• Maintain a strong understanding of gambling laws, regulations, and compliance requirements
• Strictly follow company processes when verifying player accounts and handling confidential information
• Make outbound calls or messages to players as needed for follow-up or resolution
• Monitor multiple horse races across varying time zones to ensure accurate recording of:
• Start and end times
• Race results and finishing order
• Build, audit, and validate race cards and betting pool data to ensure accuracy from third-party sources
• Identify race-related incidents and take immediate, appropriate action when issues occur
• Monitor betting systems to ensure incidents are properly logged and payouts are delayed when required

Requirements:

• High school diploma or equivalent
• Minimum of 2 years of customer service experience
• Strong attention to detail and ability to multitask in a fast-paced environment