Federal Program Manager, (Clearance Secret Required), OK, UT, PA, AL

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They are seeking a Federal Program Manager to lead complex customer engagements, ensuring projects meet scope, time, budget, and quality expectations while providing strategic account support and mentoring team members.

Responsibilities:

• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
• Assisting with proposal response development, writing technical documentation, assigning SME for content inclusion
• Integrate technical knowledge and business understanding to create solutions for customer
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues
• Act as a consultant in service delivery business, technology, industry or specific application
• Resolve technical and some business incidents independently
• Review statement of work and manage to customer requirements
• Work with manufacturing teams to plan/build/ship systems to customer
• Managing projects effectively with competing priorities
• Develop and grow assigned customer account relationships with complex and strategic accounts
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area
• Act as trusted advisor in the consultant role for customer and company sales teams
• Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions
• Provide suggestions for operational efficiencies
• Create and deliver contract related documents
• Lead Customer Expectation management as part of escalation process
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area
• Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables

Requirements:

• US Citizenship required
• Clearance: Secret required
• 5-7 EXPERT, 10 years MASTER years experience in program/project management or in like roles/businesses
• Bachelor's degree preferred or Associate degree holder (technical field)
• PMP Certified Preferred
• Federal Clearance required
• Knowledge of HPE product portfolio a plus
• Sharepoint management and administration
• Update and add content to knowledge base articles as needed
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
• Some in-depth knowledge of corporate organization and policies
• A basic understanding of technology to ask reasonable follow-up questions and track progress of a technical issue with customer
• The ability to participate in a technical conversation independently with customer and internal teams
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
• Anticipate Customer needs, develop proposed solutions, and build consensus
• Provide Mission Critical customer recommendations to improve processes
• Experienced knowledge of change management process and tools in complex environment
• Advanced skills in project management, communication, analysis, and presentation
• Expertise in area of focus and knowledgeable of future technology directions