Director, Customer Program Manager

Cisco is a leader in the technology sector, driving innovation in AI and network solutions. The Director, Customer Program Manager will define and execute strategies for integrating SiliconOne products into customer environments while effectively managing complex projects and collaborating with cross-functional teams.

Responsibilities:

• Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch
• Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
• Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role
• Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
• Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on track to successful execution
• Effectively organize and lead complex technical engineering-to-engineering discussions
• Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
• Regularly communicate program status and key issues to management
• Develop a close working relationship with customer development teams and use creativity to find solutions to their issues

Requirements:

• BS/MS Engineering or Computer Science (or equivalent experience)
• 8+ years in a high-tech electronics industry with a focus on program/project management
• Experience and therefore deep customer savvy born of running significant and complex HW & software engagement programs, especially with strategic customers with large datacenter deployments
• Supreme leadership skills across broad and diverse functional teams
• Excellent problem-solving, negotiation and organizational skills
• Strong technical background and experience working with customers in a cloud development/deployment and/or OEM environment
• Experience leading global projects
• 10 years of experience managing cross-functional team projects
• Strong technical savvy, including System, HW and SW qualification and deployment on AI infrastructure in a datacenter Or Cloud
• Understanding of complex relationship between the organization and its environment, identifies connections, adopts different perspectives and responds to changing circumstances in a strategic way
• Ability to be comfortable with changing specifications or standards, and work through ambiguity
• Ability to collaborate across organizational boundaries, imports and exports talent and ideas to achieve a broader organizational goal
• Excellent written and verbal communication skills that drive executional impact at scale