Lead - Solution Engineer (EX)

Freshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking a Lead Solution Engineer to collaborate with Enterprise customers, support the sales team, and articulate the value of Freshworks solutions while focusing on problem-solving and effective communication.

Responsibilities:

• Collaborating with our Enterprise customers to identify and address their most critical business challenges
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals
• Gathering requirements effectively to clearly define customer problems
• Building and presenting compelling demonstrations of Freshworks products
• Articulating the value of Freshworks solutions to a variety of audiences
• Embracing lifelong learning and continuously developing your skills
• Evangelizing the refreshing user experience offered by the Freshworks platform

Requirements:

• 6-8 years of Solution Engineering experience
• Excellent soft skills and presentation abilities; you will rely on these daily!
• Proven capability to work on cross-functional teams to address business and technical challenges
• Strong verbal, written, presentation, and interpersonal communication skills
• Demonstrated time management skills in a dynamic sales environment; you will manage multiple deals monthly
• Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply
• A Bachelor's degree is preferred but not required
• Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred