Sales Engineer I, SE Desk CT

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Sales Engineer will engage with customers to provide technical solutions, assist with trials, and facilitate cross-functional communication to ensure prospect success.

Responsibilities:

• Assist the Global Sales Team with their technical inquiries and tasks by monitoring and maintaining an inbound question queue
• Assist with technical trials across Samsara’s Sales Engineering team as necessary to convey the value of a Samsara solution within a prospect’s operation
• Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts
• Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers
• Produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration
• Update and manage internal hardware and software lab infrastructure, both in office and remote kits
• Coordinate and participate in new product testing activities
• Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams
• Coordinate cross functional communication to ensure prospect sucess (RFP responses, Product Feature REquest management, Customer Support triaging, etc.)

Requirements:

• BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
• 1+ years experience working with customers in a pre-sales or support capacity
• Ability to explain complex technical concepts to non-technical audiences
• Basic understanding of electronics and electrical systems
• Well-versed in one of the following: cloud software, networking, automation and control systems
• Experience tinkering with hardware gadgets, sensors, or vehicles