Senior Solutions Engineer | Mid Atlantic or Southeast | Remote

Grafana Labs is a remote-first, open-source powerhouse that helps companies manage their observability strategies. The Senior Solutions Engineer will engage with customers to ensure their success, deliver presentations, and work closely with the Sales team to drive technical engagement.

Responsibilities:

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Requirements:

• Ideally located in Mid Atlantic or Southeast regions
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Strong judgment, collaboration, and leadership skills
• Ability to work and collaborate with an international team
• First class written and oral communication skills
• Ability to skillfully articulate our value proposition and the technical advantages of our products
• Love for solving technical challenges and bringing creative solutions to customers
• Technical mindset and a desire to grow technically
• Self-motivated, initiative, creative