Founding Senior Product Manager

Retell AI is a fast-growing startup that reimagines call centers using cutting-edge voice AI technology. The Founding Senior Product Manager will take end-to-end ownership of core product areas to enhance AI-driven conversations and work closely with engineering, design, and customers to define and execute the product roadmap.

Responsibilities:

• Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact
• Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points
• Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution
• Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs
• Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health
• Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities
• Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution
• Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders
• Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solving the right problems before scaling investments
• Establish product rituals that keep the organization customer-focused, including roadmap planning grounded in customer evidence, prioritization frameworks tied to impact, and clear communication of tradeoffs and decisions