Keeper Security, Inc.Remote
Systems Support Engineer (Night Shift)
United States
Full-time
2 hours ago
H1B Sponsor Likely
Key skills
IT ManagementSystem AdministrationActive DirectoryLinux AdministrationSingle Sign On (SSO)FirewallsDNS ServersAuthentication ProtocolsLDAPLinux ShellPowerShellCloud EnvironmentsPythonCommunication SkillsTime ManagementShellSSOCommunicationSales
About this role
Keeper Security, Inc. is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. They are seeking a Systems Support Engineer (Night Shift) to provide technical support for clients and conduct resolution analysis on various technical issues, ensuring exceptional customer service and effective communication with users of varying technical experience.
Responsibilities:
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
- Assist customers in the installation and deployment of Keeper’s software products
- Track and monitor all support cases to ensure timely resolution and follow-up
- Clearly identify, document, and find solutions for customer issues and product problems
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Requirements:
- 5+ years of experience in IT Management and System Administration
- Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
- Experience working with Single Sign On (SSO) environments
- Experience setting up and configuring Active Directory
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
- Working knowledge of Python
- Bachelor's Degree or equivalent experience
- Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills